01. Who you are dealing with
Mundroff Computers is a sole proprietorship: John Mundroff, working under that name from Indianapolis, Indiana. There is no agency behind it and no account manager. You deal with me directly, at john@mundroffcomputers.com.
These terms apply when you hire me to build, fix, or look after a website, and to the free domain check offered on the home page. Hiring me means accepting them. If we sign something separate that contradicts anything here, the signed document wins.
02. Quotes and prices
The prices on the home page are starting prices, not the final figure. Before any work begins I send you a fixed quote covering the specific site you want, and I do not start until you accept it in writing. Email counts as writing.
A quote holds for 30 days. After that I may need to re-quote, though in practice the number rarely moves.
The quote is what you pay. If a job turns out to be harder than I judged, that is my problem and I absorb it. The only time the price changes is when you ask for something that was not in the quote, which section 05 covers.
03. Paying for a project
- 25% when you accept the quote. This books the work and is what I start from. It is non-refundable once I have begun, because the time is already spent.
- The remaining 75% before the site goes live. I will show you the finished site on a preview URL first, so you are paying to launch something you have already seen and approved.
Invoices are due within 14 days. If an invoice goes unpaid for 30 days I may pause work and take a preview site offline until it is settled.
Care plan fees are billed monthly in advance, at the rate shown on the home page when you sign up.
04. What I need from you
Most projects that run late run late for the same reason: I am waiting on something. To keep that from happening I need your text and images, any logins the work requires, and answers to questions within a reasonable time.
You confirm that anything you send me is yours to use, or that you have permission to use it. I do not check the ownership of copy, photographs, or logos you supply, and I am not responsible if someone else turns out to own them.
If a project goes quiet on your end for more than 60 days I may treat it as ended under section 11, invoice for the work completed to that point, and archive the files.
05. Revisions and changes of scope
Every quote states how many rounds of revisions are included, and the tier descriptions on the home page say the same. A round means you send me one consolidated set of changes and I make them.
Asking for a different color, different wording, or a different photograph is a revision. Asking for pages that were not in the quote, a feature that was not discussed, or a redesign after you have approved the design is new work. I will tell you plainly when something crosses that line, quote it separately, and wait for you to agree before doing it.
06. Who owns what
Once you have paid in full, the site is yours. The HTML, CSS, JavaScript, and page structure I wrote for you transfer to you outright, with no license to buy and no ongoing fee to keep using them. You can take the files to another developer, host them wherever you like, and change them however you want. There is no lock-in and nothing I hold back.
Your text, images, logo, and domain were always yours and stay yours.
Two things do not transfer. Generic techniques, snippets, and internal tools I use across projects remain mine to reuse, which is what keeps prices where they are. And third-party components, fonts, and libraries stay under their own licenses, which I will tell you about if any apply to your build.
Until the final invoice is paid, the work remains mine.
07. Showing your site in my portfolio
I will not put your site in the work section of this website, in a case study, or in any pitch to another client without asking you first and getting your agreement in writing.
If you agree and later change your mind, email me and I will take it down. There is no time limit on that and you do not have to give a reason.
08. Services I do not control
A working website depends on companies that are not me. Hosting, domain registration, email providers, DNS, and analytics all run on their own terms and have their own outages.
Where you hold those accounts, they are yours to pay for and yours to keep current. I will tell you what you need and can set it up alongside you, but I cannot be responsible for a service I do not own going down, changing its pricing, or closing your account. A domain that lapses because its renewal failed is the clearest example, and it is worth setting that to auto-renew.
09. The care plan
The care plan is a rolling monthly service for a site I built for you. It covers the content edits, uptime monitoring, and periodic speed checks described on the home page.
It does not cover building new pages, redesigns, new features, recovering a site from something you or another developer changed, or third-party fees such as domain renewals. Those are quoted as new work.
Cancel whenever you like by emailing me. Cover runs to the end of the month you have paid for, and I do not refund part of a month. Cancelling does not affect your ownership of the site: it keeps working, it is still yours, and I hand over anything you need.
Edits are done within one business day in normal circumstances. That is what I aim for and consistently hit, not a guarantee I am offering to pay out against.
10. What I guarantee, and what I do not
I guarantee the work is mine, that I built it, and that it does what the quote said it would.
For 30 days after launch I will fix anything that turns out to be broken in what I built, at no charge. After that, fixes are either covered by a care plan or quoted as new work.
I cannot guarantee search rankings, traffic, or sales. Anyone who does is guessing. I build sites so that search engines can read them properly and so they load quickly, which is the part that is actually within anyone's control.
Beyond the 30-day fix period, the site is provided as it is. If something goes wrong and I am liable, my liability is limited to what you paid me for that project, or for the care plan, in the twelve months before the problem arose. I am not liable for lost profit, lost business, or lost data.
Nothing here limits liability for anything the law does not allow me to limit.
11. Ending a project early
Either of us can stop a project at any point by saying so in writing.
If you stop, you pay for the work done up to that date, and the 25% booking payment is not refunded. I will hand over what has been built so far once that invoice is settled.
If I stop, I refund anything you have paid for work I have not done. That would happen because a project has drifted well beyond what was quoted, or because I am not the right person for it. Either way the refund is not conditional on anything and I will not bill you for the disruption.
12. Which law applies
These terms are governed by the laws of the State of Indiana. Any dispute goes to the state or federal courts in Marion County, Indiana.
If a court decides one part of these terms cannot be enforced, the rest still stands.
Before anyone involves a court, email me. Almost everything is a misunderstanding that a phone call fixes.
13. Changes to these terms
If these terms change, the revised version is posted on this page with a new "last updated" date. Projects already underway keep running on the terms that were in force when you accepted the quote. Care plan changes are sent by email at least 30 days before they take effect.